Privacy Policy

ABN: 35643357840
Retrack Towing
P.O. Box 6290.
Conder ACT.
2906.

Effective Date: 08/02/2024

1. Introduction

This privacy policy governs the manner in which Retrack Towing, operating in the Canberra region, collects, uses, maintains, and discloses information collected from users of our products and services. We are dedicated to safeguarding your privacy and ensuring responsible handling of your personal information.

2. Information We Collect

a) Personal Information: When you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form, we may collect personal information such as your name, email address, mailing address, or phone number. These are not shared with 3rd parties.

b) Automatically Recorded Information: Whenever you visit our website, we automatically record information that your browser sends, including your computer’s IP address, browser type, the webpage visited before our site, pages visited on our site, time spent on pages, and other relevant statistics. This data is gathered for analysis and continual improvement of our services.

3. How We Use Your Information

a) Personalisation: Your information is utilised to personalise your experience and respond to individual needs.

b) Improvement: We use collected data to continually enhance our website offerings, customer service, and overall services.

c) Transactions: Your information facilitates the processing of transactions and the delivery of purchased products or services.

d) Communication: Your email address may be used to send you information and updates related to your order. You can unsubscribe at any time.

4. Protection of Your Information

We employ security measures, including Secure Socket Layer (SSL) technology, to safeguard your personal information during order placement or access. Sensitive/credit information is encrypted and accessible only to authorised personnel.

5. Use of Cookies

We use cookies to enhance your site experience, remember items in your shopping cart, save your preferences, and compile aggregate data about site traffic.

6. Information Disclosure

We do not sell, trade, or transfer your personally identifiable information to outside parties. Trusted third parties assisting in website operation agree to keep information confidential. We may release information to comply with the law, enforce site policies, or protect rights, property, or safety.

7. Third-Party Links

Our site may offer third-party products or services with separate privacy policies. We are not responsible for the content or activities of linked sites.

8. Social Media and Analytics

We use Facebook and Google services for analytics and ad targeting. You can opt-out through respective platforms: Facebook Opt-Out and Google Display Network Opt-Out.

9. Children’s Online Privacy Protection Act (COPPA) Compliance

Our services are directed to individuals aged 16 or older. We do not knowingly collect information from those under 16.

10. Complaints and Contact Information

We welcome comments and promptly address personal information-related complaints. Submit written complaints through our website or contact us
at info@retracktowing.com.au. We will endeavour to respond within 30 days.

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