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ABN: 35643357840
Retrack Towing
P.O. Box 6290.
Conder ACT.
2906.
Effective Date: 08/02/2024
This policy outlines how Retrack Towing, a business operated by Retrack Solutions Pty. Ltd.
Retrack Towing manages and collects personal information in compliance with the Australian Privacy Principles under The Privacy Act 1988.
We are dedicated to protecting your privacy and ensuring a secure experience. By using our services and providing personal information, you consent to the practices outlined in this policy.
Under Australian Privacy Principle 2, the option of not identifying oneself or using a pseudonym exists, but in the context of RETRACK TOWING’s operations, it may be impracticable to deal with individuals who have not identified themselves.
RETRACK TOWING may use and disclose personal information for the primary purpose and related secondary purposes within reasonable expectations, as authorised by the Australian Privacy Principles or by law. Personal information is often disclosed to service providers, customers, and contractors for administrative, delivery, technology, and security matters connected with our services. RETRACK TOWING does not sell customer contacts details to third parties..
RETRACK TOWING may use personal information to inform you of products or services, conduct research, and customise content based on your search behaviour within RETRACK TOWING. Opt-out options are available for individuals not wishing to receive direct marketing communication.
While RETRACK TOWING generally does not disclose personal information overseas, third-party service providers may do so. Steps are taken to ensure overseas recipients comply with Australian Privacy Principles.
RETRACK TOWING websites use cookies for personalised online experiences. You have the ability to accept or decline cookies, but declining may impact the interactive features of RETRACK TOWING services/Website.
RETRACK TOWING secures personal information from unauthorised access, use, or disclosure, utilising controlled, secure environments and encryption protocols during data transmission.
Individuals can request access to or correction of their personal information, subject to exceptions. RETRACK TOWING may charge a fee for providing access.
This policy will be updated periodically to reflect feedback and legislative requirements. Users are encouraged to review it periodically.









Retrack Towing can accommodate your low profile vehicles with ease. Be it your midlife crisis Lotus or your daily commodore, if your LOW give us a go we’ll look after your Ride.
Retrack Towing is able to tow, “Low Profile, Show Cars, and Specialty Vehicles”, to or from the track, to the show or for repairs and upgrades. If you have a specialty vehicle and need it moved, we can help. Privacy and protection of your pride and joy is Retrack Towing’s number 1 priority when in our care.
We offer competitive prices for all our services, ensuring that you get the best value for your money.
At Retrack Towing, we understand the importance of offering competitive prices without compromising on the quality of our services. We believe that affordability should not come at the expense of professionalism or reliability. That’s why we are committed to providing our customers with the best value for their money, making our towing services accessible to all.
When you choose Retrack Towing, you can be confident that you are getting a fair and transparent pricing structure. We take the time to carefully assess your towing needs, considering factors such as the type of vehicle, the distance of the tow, and any special requirements you may have. Based on this evaluation, we provide you with a detailed and accurate quote, so you know exactly what to expect without any surprises.
We take safety and security seriously and have measures in place to ensure that vehicles are towed safely and securely.
We understand that entrusting your vehicle to a towing company requires confidence that it will be handled with the utmost care and professionalism. That’s why we have comprehensive measures in place to ensure that every towing job is executed safely and securely.
Our fleet of tow trucks is equipped with state-of-the-art towing technology and safety features. We regularly inspect and maintain our vehicles to ensure that they are in top-notch condition. Whether it’s a standard car tow, motorcycle transport, or heavy-duty vehicle recovery, our trucks are designed to securely handle different types of vehicles, preventing any damage during loading, transportation, and unloading.
At Retrack Towing, we aim to not just offer you a service but to build a relationship. Our customers, you! are the reason why we are here. Therefore, it stands that you should be looked after.
We firmly believe that our customers are more than just clients; they are an integral part of our towing family. Your trust and support are the driving forces behind our success, and we are deeply grateful for the opportunity to serve you. That’s why we are committed to not only providing a service but also building a lasting relationship with each and every one of you.
We are grateful for the trust you place in Retrack Towing, and we consider it a privilege to be the ones you turn to in times of need. Whether it’s a one-time service or a long-term partnership, we are dedicated to going above and beyond to ensure that you feel looked after and supported.
We value customer satisfaction and makes it a priority to provide excellent service. We offers that service and that reliability at the times that you need it most.
Customer satisfaction is at the heart of everything we do. Our commitment to excellence drives us to continuously raise the bar and go the extra mile to ensure that each client receives the best possible service. We understand that when you require towing assistance, it’s often during stressful situations, and that’s precisely when you need reliable, efficient, and compassionate support the most.
Our team is dedicated to delivering excellence in every aspect of our service. From the initial phone call to the moment we complete the job, you can expect a seamless and hassle-free experience. Our customer support representatives are trained to be attentive, understanding, and responsive to your needs. No matter the time of day or night, we are always ready to take your call and dispatch the appropriate tow truck to your location promptly.
Retrack Towing has complete vehicle insurance coverage (Hook Insurance) for our clients, up to a maximum of $250,000. If you have a special vehicle that needs to be moved and requires additional cover, let us know before hand and we’ll get you covered.
We are committed to providing reliable services to all our clients. Our equipment and well-maintained trucks ensure that we can provide safe and efficient towing services.
We take pride in our team of highly skilled and experienced tow truck operators who are dedicated to delivering top-notch assistance in a wide range of towing needs. From roadside breakdowns to vehicle recoveries, we are equipped to handle any situation with utmost professionalism and care.
At Retrack Towing, we understand that emergencies can happen at any time and any place. That’s why our towing services are available 24/7, so you can rely on us whenever you need assistance, day or night, weekdays or weekends. Our rapid response team is always ready to be dispatched to your location, ensuring minimal waiting times and prompt service.
