Terms & Conditions

ABN: 35643357840
Retrack Towing
P.O. Box 6290.
Conder ACT.
2906.

Effective Date: 08/02/2024

Overview

This policy outlines how Retrack Towing, a business operated by Retrack Solutions Pty. Ltd.
Retrack Towing manages and collects personal information in compliance with the Australian Privacy Principles under The Privacy Act 1988.
We are dedicated to protecting your privacy and ensuring a secure experience. By using our services and providing personal information, you consent to the practices outlined in this policy.

1. Collection of Personal Information

Retrack Towing collects personal information for various purposes, including:
  • Providing, managing, and recording our towing transport and emergency roadside assistance services.
  • Marketing our services.
  • Satisfying internal management requirements.
  • Facilitating the provision of services through suppliers and third-party providers.
  • Recording and verifying an individual’s identity.
  • This includes but is not limited to e-mail addresses, names, addresses, phone numbers, licenses, credit card details (if necessary), and other relevant information for the primary purpose of collection. Additionally, anonymous demographic information may be collected for analysis. Information about your computer hardware and software is automatically collected for website operation and statistical purposes.

    2. Anonymity and Pseudonymity

    Under Australian Privacy Principle 2, the option of not identifying oneself or using a pseudonym exists, but in the context of RETRACK TOWING’s operations, it may be impracticable to deal with individuals who have not identified themselves.

    3. Use and Disclosure of Personal Information

    RETRACK TOWING may use and disclose personal information for the primary purpose and related secondary purposes within reasonable expectations, as authorised by the Australian Privacy Principles or by law. Personal information is often disclosed to service providers, customers, and contractors for administrative, delivery, technology, and security matters connected with our services. RETRACK TOWING does not sell customer contacts details to third parties..

    4. Direct Marketing

    RETRACK TOWING may use personal information to inform you of products or services, conduct research, and customise content based on your search behaviour within RETRACK TOWING. Opt-out options are available for individuals not wishing to receive direct marketing communication.

    5. Disclosing Personal Information Overseas

    While RETRACK TOWING generally does not disclose personal information overseas, third-party service providers may do so. Steps are taken to ensure overseas recipients comply with Australian Privacy Principles.

    6. Use of Cookies

    RETRACK TOWING websites use cookies for personalised online experiences. You have the ability to accept or decline cookies, but declining may impact the interactive features of RETRACK TOWING services/Website.

    7. Security of Personal Information-Party Links

    RETRACK TOWING secures personal information from unauthorised access, use, or disclosure, utilising controlled, secure environments and encryption protocols during data transmission.

    8. Access and Correction

    Individuals can request access to or correction of their personal information, subject to exceptions. RETRACK TOWING may charge a fee for providing access.

    9. Changes

    This policy will be updated periodically to reflect feedback and legislative requirements. Users are encouraged to review it periodically.

    10. Contact Information / Complaints

    RETRACK TOWING welcomes comments and handles personal information-related complaints promptly. Contact RETRACK TOWING
    at info@retracktowing.com.au with comments or details of complaints.
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